Professional Summary
Technical Skills
AI Automation
MuleSoft Integration
Architecture & Data
Runtime & Delivery
Platforms & Ecosystem
Security & Compliance
Work Experience
Customer Success Manager - MuleSoft
Salesforce.com India Pvt Ltd
June 2025 - Present
Driving customer success and business value realization for MuleSoft enterprise accounts. Owning customer relationships post-sales, ensuring adoption of MuleSoft platform and alignment with strategic business goals. Leading Success Reviews, Executive Business Reviews (EBRs), and Renewal Planning to safeguard and grow account value.
- Partnering with Account Executives and cross-functional teams for measurable IT and business outcomes
- Identifying whitespace opportunities for expansion and enabling adoption workshops
- Delivering value narratives and renewal strategy sessions
Manager - Engineering - MuleSoft
Blue5Green LLC
January 2025 - June 2025
Chennai
Led engineering teams in delivering enterprise MuleSoft integration solutions across multiple client engagements. Drove technical excellence and architectural best practices.
Application Development Associate Manager
Accenture Solutions
January 2024 - December 2024
Bangalore
Managed cross-functional development teams delivering integration solutions. Achieved P4 Expert Rating for exceptional performance and technical leadership.
Senior Consultant
Deloitte Touche Tohmatsu India LLP
August 2021 - January 2024
Chennai
Delivered MuleSoft integration architecture for enterprise clients across financial services, retail, and healthcare sectors. Implemented API-led connectivity strategies and cloud migration initiatives.
Assistant Manager / Senior Engineer
Huawei Technologies India Pvt. Ltd.
December 2018 - August 2021
Bangalore
Led integration projects for telecom billing and customer experience management. Received Energy Bean Award for two consecutive years for outstanding customer experience contributions.
Featured Projects
NHFS – Salesforce–WFM Integration
April 2025 - June 2025
Led design and implementation of bidirectional integration between Salesforce and Workforce Management system, enabling real-time synchronization of scheduling, shift creation, and timesheet data. Automated operational workflows reducing manual entry by 50%.
Fiserv - Payments Integration
February 2025 - June 2025
Designed RESTful MuleSoft APIs supporting Fiserv's payments and merchant onboarding workflows. Implemented API-led connectivity across system, process, and experience layers. Automated onboarding workflows reducing processing time by 30%.
Molina Healthcare – EDI & Member Integrations
February 2025 - May 2025
Implemented HIPAA-compliant MuleSoft APIs for healthcare claims processing and member enrollment. Developed secure EDI 837/834 transactions, integrated Salesforce Health Cloud with legacy systems.
EISL - Alternatives Lifecycles Processing
June 2024 - December 2024
Enhanced client relationship management by integrating Salesforce CRM with backend systems for financial services. Implemented streaming connectors (Solace, Kafka, Salesforce Pub/Sub).
Certifications
Education
Master of Engineering
Anna University
2012 - 2014
Key Achievements
- Achieved 95%+ retention rate across EMEA MuleSoft enterprise accounts
- Generated $2M+ expansion revenue and reduced churn by 40%
- Secured 15+ customer case studies, references, and testimonials
- Improved team productivity by 50% through CSM playbooks and automation
- Energy Bean Award (2 consecutive years) at Huawei - Customer Experience Management
- P4 Expert Rating at Accenture for exceptional performance